Refund policy

Last Updated: 27/11/2025

At Fragrante, we take great care in ensuring the quality and authenticity of our perfumes. Your satisfaction is important to us, and we’re here to help in case you receive a damaged or incorrect product.

1. Returns Eligibility

We accept returns only under the following conditions:

• You received a damaged, leaked, or defective product.

• You received the wrong item.

• The return request is raised within 48 hours of delivery.

Note:
Due to hygiene and safety reasons, perfumes cannot be returned once opened or used.

2. Return Process

If you are eligible for a return:

1. Contact us within 48 hours of delivery.

2. Provide order details and photos/video showing the issue.

3. After verification, our team will arrange the pickup of the product.

3. Refund Policy

Refunds are processed only in the following cases:

• Product received damaged or leaked.

• Wrong product delivered.

• Product not delivered but marked delivered (after verification with courier).

Refund Method:
Refunds will be issued to your original mode of payment within 5–7 business days after the returned product is inspected and approved.

4. Non-Returnable / Non-Refundable Items

• Opened or used perfume bottles

• Products purchased during sale or discount

• Orders with minor packaging damage (box dent, outer packaging tear)

5. Cancellation Policy

• Orders can be cancelled only before dispatch.

• If the order has already been shipped, cancellation is not possible.

6. Contact Us

For return or refund assistance, you can reach us at:

Fragrante
New Delhi
📞 7257963716
📧 ankitkumar66032@gmail.com